Maintenance & FAQ
Maintenance & FAQ
Daily Cleaning
- After each use of your Giroux product, clean thoroughly with soapy water and a clean cloth.
- Dry with a soft clean cloth.
- Do not submerge your product (or put in the dishwasher) as it may damage the wood.
Maintenance of your cutting board or butcher block
- For a weekly cleaning or disinfecting, use lemon juice or spray equal parts water and vinegar.
- To maintain the quality of the wood surface, buff the surface once a month (or more if needed) with a clean cloth and some heavy mineral oil.
- Keep the wood as hydrated as possible.
- Each passing year, the wood will require less maintenance.
- You can find heavy mineral oil in your local drugstore.
- You can re-surface the wood and remove knife marks and stains by sanding with 220 grit paper.
Warning
Avoid placing hot pot on the wood without protection. Do not leave metal objects such as aluminium cans or cheese graters on the surface for any length of time as dark stains may form.
Avoid any direct sunlight as it may cause fading.
Avoid placing objects with rubber or plastic feet as it may cause permanent discoloration of the wood.
Maintain uniform humidity to prevent cracking.
Frequently Asked Questions
Daily Cleaning
- After each use of your Giroux product, clean thoroughly with soapy water and a clean cloth.
- Dry with a soft clean cloth.
- Do not submerge your product (or put in the dishwasher) as it may damage the wood.
Maintenance of your cutting board or butcher block
- For a weekly cleaning or disinfecting, use lemon juice or spray equal parts water and vinegar.
- To maintain the quality of the wood surface, buff the surface once a month (or more if needed) with a clean cloth and some heavy mineral oil.
- Keep the wood as hydrated as possible.
- Each passing year, the wood will require less maintenance.
- You can find heavy mineral oil in your local drugstore.
- You can re-surface the wood and remove knife marks and stains by sanding with 220 grit paper.
Warning
Avoid placing hot pot on the wood without protection. Do not leave metal objects such as aluminium cans or cheese graters on the surface for any length of time as dark stains may form.
Avoid any direct sunlight as it may cause fading.
Avoid placing objects with rubber or plastic feet as it may cause permanent discoloration of the wood.
Maintain uniform humidity to prevent cracking.
Frequently Asked Questions
It all depends on your shipping address and the total weight of the order. We offer a tool in order to estimate the shipping cost when going through checkout. Simply fill in the estimation tool form with your postal code and province of your shipping address. You will then be presented with the different shipping methods available for your regions and the corresponding costs. After selecting the right method for you needs, the order total will be updated, including the shipping estimate.
It all depends on your shipping address and the total weight of the order. We offer a tool in order to estimate the shipping cost when going through checkout. Simply fill in the estimation tool form with your postal code and province of your shipping address. You will then be presented with the different shipping methods available for your regions and the corresponding costs. After selecting the right method for you needs, the order total will be updated, including the shipping estimate.
It all depends on the selected shipping method. Go to the checkout page and fill in the estimation tool form with your postal code and province of your shipping address. You will then be presented with the different shipping methods available for your regions and the corresponding expected delivery dates.
It all depends on the selected shipping method. Go to the checkout page and fill in the estimation tool form with your postal code and province of your shipping address. You will then be presented with the different shipping methods available for your regions and the corresponding expected delivery dates.
For all of our shipments, we use Canada Post. It will be easy for you to retrieve your package in a postal office if you are not present at the moment of delivery.
For all of our shipments, we use Canada Post. It will be easy for you to retrieve your package in a postal office if you are not present at the moment of delivery.
The shipping methods offered are: Standard and Xpresspost.
The shipping methods offered are: Standard and Xpresspost.
Absolutely. Within the first 30 days after your purchase, if you are not satisfied with your Giroux product and if you didn't use it, we will exchange it, but please note that some restocking fees of 15% will be applicable and that we cannot refund the shipping cost. Please contact-us to arrange the exchange of your item before returning it.
Absolutely. Within the first 30 days after your purchase, if you are not satisfied with your Giroux product and if you didn't use it, we will exchange it, but please note that some restocking fees of 15% will be applicable and that we cannot refund the shipping cost. Please contact-us to arrange the exchange of your item before returning it.
For the moment, the only payment method offered is credit cards: Visa, MasterCard and American Express.
For the moment, the only payment method offered is credit cards: Visa, MasterCard and American Express.
Unfortunately no. Credit card payments are the best way to guaranty that you will receive your order without any banking process delays.
Unfortunately no. Credit card payments are the best way to guaranty that you will receive your order without any banking process delays.
Totally. We engage ourselves to respect the confidentiality of any information related to your account and will never transmit this information to a third party.
Totally. We engage ourselves to respect the confidentiality of any information related to your account and will never transmit this information to a third party.
We do not store any information related to your credit card. Not even the card number of expiration date. This way, we ensure that, in any time, your credit card information is accessible to wrongdoers.
We do not store any information related to your credit card. Not even the card number of expiration date. This way, we ensure that, in any time, your credit card information is accessible to wrongdoers.
Absolutely. Look for the https:// in your browser's address bar. It means that all data are encrypted and it's impossible for a wrongdoer to intercept your personal data or credit card information during the transaction.
Absolutely. Look for the https:// in your browser's address bar. It means that all data are encrypted and it's impossible for a wrongdoer to intercept your personal data or credit card information during the transaction.
We use numerous wood species in our creation process such as walnut and cherry that are not coming from trees originating from the province of Quebec. But all our manufacturing process is done here in Chambly, on the south-shore of Montreal.
We use numerous wood species in our creation process such as walnut and cherry that are not coming from trees originating from the province of Quebec. But all our manufacturing process is done here in Chambly, on the south-shore of Montreal.
Absolutely. The Giroux cutting boards are entirely made in the province of Québec with solid raw wood, non-chemically treated, and coming from forest developed in an environmentally responsible way.
Absolutely. The Giroux cutting boards are entirely made in the province of Québec with solid raw wood, non-chemically treated, and coming from forest developed in an environmentally responsible way.
No. The glue used in the creation of our cutting boards is a food-grade adhesive approved by Health Canada and the Food and Drugs Administration (FDA).
No. The glue used in the creation of our cutting boards is a food-grade adhesive approved by Health Canada and the Food and Drugs Administration (FDA).
Popular belief told us during many decades that plastic was superior to wood in terms of food hygiene. We use to say that plastic was less favorable to bacteria, so more secure for health. A 1994 scientific study took by surprise the entire food industry! The results showed that wood is far more effective than plastic at eliminating pathogenic bacteria. The study was conducted by two microbiologists from the College of Agricultural and Life Sciences in the United States and proved that wood is capable of killing bacteria, something that plastic can't. Scientists found that only 3 minutes after contaminating a wooden cutting board, 99.9% of bacteria were dead. In the case of plastic, none was eliminated.
Popular belief told us during many decades that plastic was superior to wood in terms of food hygiene. We use to say that plastic was less favorable to bacteria, so more secure for health. A 1994 scientific study took by surprise the entire food industry! The results showed that wood is far more effective than plastic at eliminating pathogenic bacteria. The study was conducted by two microbiologists from the College of Agricultural and Life Sciences in the United States and proved that wood is capable of killing bacteria, something that plastic can't. Scientists found that only 3 minutes after contaminating a wooden cutting board, 99.9% of bacteria were dead. In the case of plastic, none was eliminated.